Refund Policy

The only thing you can buy in Cosca is Points. This page says when we give money back.

The short version

• Unspent Points, within 14 days: refunded, no questions.
• Something went wrong on our side: refunded, whether or not you spent them.
• A child bought Points on your card: refunded.
• Spent Points, because you changed your mind: not refunded.

Unspent Points

If you bought Points in the last 14 days and still hold them, ask and you get your money back. We remove the Points and refund the purchase in full.

If you are in the UK or EU, this is your statutory right of withdrawal rather than our generosity — with the wrinkle that spending the Points is what ends it, since that is you asking for the digital content immediately.

Spent Points

Once Points have been spent — on a refill, on premium standing, on a name change, or traded away on the market — they are gone, and we do not normally refund them. They were used for what they were sold for.

Two exceptions, both ours to make good on:

• The game broke. If a bug, an outage, or a mistake in a number meant you did not get what you paid for, we refund it or restore it — your choice, and you do not have to argue.
• A purchase you did not make. If someone else used your card, or a child bought Points without permission, we refund it. Write to us rather than to your bank first; it is faster and it does not put your account at risk.

Suspended and closed accounts

A suspension is not a refund event. Purchases are not refunded because an account was suspended for breaking the rules, and closing your own account does not refund past purchases.

If a suspension is later overturned, anything you lost because of it comes back.

Chargebacks

Please ask us first. A chargeback is slower than an email, and it triggers an automatic response that we cannot undo by hand: the Points are removed from your account, any already spent are recorded as a debt, and trading is frozen for 30 days.

That machinery is not aimed at you. It exists because “buy Points, trade them to another account, charge back the payment” is the oldest fraud in this genre, and without it every honest player pays for it in an inflated economy. If you have a real problem with a charge, tell us and we will fix it.

How to ask

Open a ticket at the in-game help desk or write to support@coscamafia.com. Include roughly when you bought and the email on the account. Refunds go back to the original payment method, usually within 5–10 business days once approved.